Articles

 After I upload a file, it still shows an older version. What's wrong?

Most likely, your browser has stored the older copy in its cache for fast loading of your site....

 Are there multiple levels of cPanel access? For subdomains? Addon domains?

Currently there is only one level of cPanel access. However, subdomains and addon domains can be...

 Bandwidth Limit Exceeded, what can I do?

If you are seeing this message on your web site, you'll need to contact WebNX to increase the...

 Can I add/translate a language for the cPanel interface that is not included?

Sure. You can find language files at lang.cpanel.net, and you can submit one there as well. We...

 Can I change the domain name associated with my cPanel account?

You will need to contact WebNX to get more information about changing your domain name. How...

 Can a person have 2 domains and 2 different web hosts on same cPanel?

This is not possible as the accounts are on different web servers. You can have multiple...

 Do you allow access to edit php.ini file?

We don’t allow php.ini access from shared hosting/reseller hosting servers. You can enable...

 Do your servers support Ruby on Rails framework?

Yes, our Linux servers supports Ruby on Rails framework.

 Does cPanel support IMAP protocol?

CPanel has support for both POP3 and IMAP. You would use "mail.yourdomain.com" for the incomming...

 Does cPanel support Ruby on Rails (RoR)?

As of cPanel 11, Ruby on Rails and RubyGems are supported. 

 Flash tutorials to manage control panel

My SQL A guide to creating and modifying MySQL databases in cPanel....

 Flash tutorials to manage email

Email Accounts Manage the email accounts associated with your domain(s)....

 How I can know the path of a file on the server?

You'll need to check the statistics area of cPanel for your home directory. That directory...

 How can I add a logo on the top of my website in the URL bar ?

The logo that can be seen in your browser's URL bar is called a "favicon", meaning Favorites Icon...

 How can I change a cPanel username?

This functionality is not available within cPanel. If you are the server owner, you'll need to...

 How can I forward my old web site to my new site?

You can do this with a redirect. You will need to go to the old site's cPanel interface and...

 How can I get my login information/password for my cPanel interface?

To obtain your username and/or password, you will need to contact your WebNX SUPPORT TEAM. 

 How can I integrate my web application with cPanel ?

We offer a program wrapper called cPAddons for integrating 3rd party software with cPanel. You...

 How can I know my DNS server?

You can use a tool like WHOIS to see what nameservers are registered to your domain. You can...

 How can I manage multiple domains through one cPanel account?

To manage multiple domains with one cPanel account, you can use addon domains. Your account...

 How can I restore a full backup file to my server ?

If you need to restore a full backup file on a server, copy the file to your daily backups...

 How can I see my site as soon as it is created?

This may not be possible. Because the information necessary to view your site (DNS information)...

 How can I transfer my website from another control panel?

You can transfer your website, including your databases, mail and files by having your...

 How can I transfer the IP on my cPanel license?

If you purchased your license directly from cPanel, this is quite easy to do. Here are the...

 How can I upload a WordPress theme?

Up to date instructions from WordPress can be found...

 How can i link a webpage to the main page of my website?

If you are looking to just direct the visitor of that page to your home page with a hyperlink,...

 How do I add images to my website?

You will need to both upload the image to your site and add a HTML <img> tag into your...

 How do I change my password in cPanel?

You can use the Change Password area to change your password. In the X theme, it is on...

 How do I change the 401 error that is caused by cancelling a username/password login window for a protected directory?

To change the page received by a user, go to Error Pages in...

 How do I change the registration information that shows up on WHOIS search?

To change this information you must log into the website of your domain's registrar. For example,...

 How do I change the skin back to X3 after I changed it to rvskin?

You will need to contact rvskin about using the themes that they distribute....

 How do I customize my error pages?

You can do so in the ERROR PAGES function within your cPanel interface. Here you can change the...

 How do I go about getting the site statistics enabled in my cPanel? None of the statistic software programs are enabled and I do not get any stats regarding my sites

Please have a live chat with WebNX support. They will assist you on this issue. 

 How do I point my domain to a nameserver?

To point your domain to a nameserver, you will need to access your domain information at...

 How do I remove an old subdomain that was placed in a directory /exampledomain.com

I cannot seem to be able to remove old subdomains that were placed in a directory. When you...

 How do I set an HTML document to be the main page?

You'll need to use index.html as the main page for your site. 

 How do I upload an existing subscriber list to the mailing list?

You can use the Mass Subscribe function to upload a current subscriber list or paste...

 How do I upload my web page files from my computer hard drive?

You can upload files to your site through the File Manager within your cPanel...

 How do I use .html files to run SSI (Server Side Includes)?

Apache Handlers This is what you would use to specify how to treat file types. By...

 How to enable SSH/Shell Access in cPanel

You can enable the SSH access from your cPanel->Extra Features->SSH/Shell Access. Once you...

 I accidentally deleted the public_html folder (or a file). How do I retrieve all of my files?

There is no undelete option. You will need to restore this folder from your backups. You can...

 I can't log into my cPanel; is there a login address other than

http://www.example.com/cpanel? You can also try https://www.example.com:2083 If that does not...

 I have a new computer and can't remember my user name or password. Can you help?

If the "reset your password" option is enabled, you will be able to reset your password at the...

 I have uploaded a file to the public_html directory. What do I do next to publish the page? How can I use index.php instead of index.html for my site?

Once a file is uploaded to public_html it will be visible at your domain. If you upload...

 I need to create a login on my website. How do I accomplish this?

You can use the Password Protect Directories function to accomplish this. Simply enable...

 I need to know how to copy and paste HTML code to my website.

You can edit the HMTL code by using the File Manager in cPanel. Select the file you...

 I need to know how to take a full backup and restore it on a new server.

Full backups can only be restored by server owners or resellers. Accounts can be...

 I try to reset my password, but there is no e-mail in my inbox. What do I do?

Make sure that you do not have any spam filtering software enabled that is intercepting the...

 I'm adding phpBB bulletin board. What are the database name, password and username?

These values should be ones that you create to use with phpBB. You may need them later to access...

 Information about the Trojan QHosts Virus

If you were brought to this site inadvertently because you were trying to use a search engine,...

 Is cPanel down?

While they make the cPanel software, they do not host it. You will need to contact WebNX...

 Is it possible for the root user to access cPanel without the help of WHM?

You can log into a cPanel account with your username and the root password. 

 Is there any phone contact, other than support, available? What is that number?

  Yes, you can contact our office at +91 79 6410 9942 / +91 79 6419 7072. We are open from...

 Joomla send mail through SMTP Authentication

GlobalConfiguration Mail Tab: Mailer: SMTP Server Mail From: Enter the e-mail address...

 My domain name is being used by a third party to send spam e-mails. How do I stop it?

You should contact WebNX as soon as possible so they can look into this issue

 My website asks for a username and password when trying to view it. How do I remove or change this?

Under the Security menu, go to Password Protect Directories. In this...

 MySQL table "is marked as crashed and should be repaired"

SQL: 145 : Table '{something}' is marked as crashed and should be repairedIf you receive an error...

 PHP - File upload

This script will allow you to upload files from your browser to your hosting, using PHP. The...

 Set home.html page as homepage in place of index.html

Method 1 : Put the following code in .htaccess to redirect index.html to home.html...

 What is a CPanel / WHM Control Panel?

cPanel is a Linux based web hosting control panel that provides a graphical interface and...

 What is my FTP port value?

It's likely that you'll connect to port 21 for FTP. However, it is possible that your web host...

 What is the address that I go to log onto my cPanel?

These examples assume your domain name is example.com:...

 What should I do when my cPanel interface won't display?

You should contact your WebNX so they can determine the cause of the issue or escalate the issue...

 When I log in with https I get a certificate mismatch warning. Is it okay to ignore this and log in?

It is likely that WebNX is using a self-signed certificate or a signed certificate that does not...

 When will Fantastico be updated? Why aren't the software installation packages up to date?

antastico is offered by Netenberg. If you have specific questions about Fantastico, or software...

 Where can I find cPanel tutorials?

Check cPanel docs :http://www.cpanel.net/docs/cpanel/

 Where do I need to place my index files?

You'll need to place these in your public_html directory. This directory is where...

 Why are none of my pictures working?

This could be for many reasons. First, you'll need to make sure the links in your <img>...

 Why does the content of cPanel overflow the page?

If you have set your local fonts to override any web site fonts, you may experience issues with...

 Why is my disk space used listed more than I have used?

The listed amount of disk space used includes all files owned by your user on the system. This...

 Why is my website being directed to this address ?

If you are opening a website and instead of seeing the content you were expecting, you...

 WordPress SMTP Authentication

SMTP auth support can be added in wordpress through third party plugins. You can follow these...